SHAWKY, A.I.; EL-PAOUMY, M.S. The truncated Hyper-Poisson queues: Hk/Ma,b/C/N with balking, reneging and general bulk service rule. Yugoslav Journal of Operations Research, [S. l.], v. 18, n. 1, p. 23–36, 2008. DOI: 10.2298/YJOR0801023S. Disponível em: https://yujor.erc.fon.bg.ac.rs/index.php/yujor/article/view/232. Acesso em: 24 oct. 2025.