KUMAR, Rakesh; SHARMA, Kumar Sumeet. A single-server Markovian queuing system with discouraged arrivals and retention of reneged customers. Yugoslav Journal of Operations Research, [S. l.], v. 24, n. 1, p. 119–126, 2014. DOI: 10.2298/YJOR120911019K. Disponível em: https://yujor.erc.fon.bg.ac.rs/index.php/yujor/article/view/386. Acesso em: 17 dec. 2025.