JEGANATHAN, K.; SUMATHI, J.; MAHALAKSHMI, G. Markovian inventory model with two parallel queues, jockeying and impatient customers. Yugoslav Journal of Operations Research, [S. l.], v. 26, n. 4, p. 467–506, 2016. DOI: 10.2298/YJOR150326018J. Disponível em: https://yujor.erc.fon.bg.ac.rs/index.php/yujor/article/view/485. Acesso em: 19 oct. 2025.