KUMAR, Rakesh; SHARMA, Sapana. Transient performance analysis of a single server queuing model with retention of reneging customers. Yugoslav Journal of Operations Research, [S. l.], v. 28, n. 3, p. 315–331, 2018. DOI: 10.2298/YJOR170415007K. Disponível em: https://yujor.erc.fon.bg.ac.rs/index.php/yujor/article/view/542. Acesso em: 29 jul. 2025.